THE WORST SERVICE I HAVE RECIEVED .......EVER!!!!!...
I just wanted to inform any who plans on ordering from BT to read this first!
2 weeks ago i placed a order online for BT Infinity and a Normal telephone line. I was told my order has been accepted and my activation date would be the 10/05/2011 (today) between 8am and 1pm. I was sent a mail saying my hub would be delieved prior to the engineer visit on the 10th and it duly was. All great service. However this is where it ends
Last night i rang BT and advised that as it is very hard and costly for me to have time of work, i wanted to double check that the engineer would be coming today. They advised me not to worry as it was all arranged. This mornign i again rang as if there were to be any problems i could not afford to have the day of work. Again i was told it is fine, a engineer will come and fit the phone line, then a hour or so after a enigneer will come and fit the infinity. Around 9 this morning a engineer came round and installed my phone line all well and good, he informed me that once he closes his job they will send a bt infinity engineer. So it gets to 11am and nobody has come, so i ring and again am told all is well and the engineer will defo be there before 1. It gets to 12.50 and still no engineer has arrived so i ring. I get told there is a problem, then placed on hold for 40 min and hung up on. So i ring back, by now i am fuming. I speak to sombody who passes me to the broadband team who want my bt e-mail address. I advise that i havent had it installed so i have no e-mail address. I am then passed back to another team (another 20 min wait). I was then told the engineer had seen a problem at the exchange and would not be attending.
No sorry, no phone call. not even a txt to tell me that he wouldnt be there.
I have now lost a full days pay down to BT's incomptence. To make matters worse i have asked when it will be sorted and have been told it will take 24 hours to let me know what the problem was and when it can be resolved
One word for this service! JOKE!
If this is how the biggest telephone provider in the UK treat its customers, what hope is there?
I would recommend going getting a 3g dongle, because although the speeds slow at least you know you can rely on it. not like BT
Welcome to the forums I'm really sorry to hear of the hassle you're having trying to get Infinity installed. If you fill out our contact webform (the link is in my profile under "about me"), I'll pick it up and have a look at the case to find out what exactly is going on.
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Hi, I just wanted to inform any who plans on ordering from BT to read this first! 2 weeks ago i placed a order online for BT Infinity and a Normal telephone line. I was told my order has been accepted and my activation date would be the 10/05/2011 (t
This is conversation I had with some of the officials of lenovo. Not a single person found responsible, starting with Sales support , technical support, Salesservices ED..and list goes on. I cried out my issue about 15-17 times to different person, n
WORST SERVICE EVER! I recently went to the Masonville apple store for service on my apple iPhone 5. The speakers blew on it, making music or sounds sound fuzzy and diminished, and after running diagnostics, my battery health was found to be right on
Complaints case #01040045, opened 2014 August 19th - No response from them and no update from support. Please excuse any formatting errors, as I am entering this post via my tablet since my W520 'super laptop' has been dead in the water since June wh
I apologise in advance because this is going to be a long and angry post as I am absolutely fuming with BT at the moment and really regretting bothering with them. I'll start at the beginning. I have had BT line rental for years and years and never
Conversation started Tuesday 6:32pm Hem(personal info removed) hi, my name is hem(personal info removed) from ahmedabad. i m feeling like a fool after buying a blackberry curve 9220 white handheld from snapdeal. i received the phone in the last week
I have been with ATT for 10 years and had 5 iphones on there pretty much the entire time. I recently tried to upgrade an iphone by switching an upgrade from one iphone to another,which I have done over the years many times. This order was processed
No wonder we don't see blackberrys now. Just now visited:Tc-15/1805(3), I Floor, Mahesh Estates, Vazhuthacaud City : Trivandrum Kerala, India. Pincode : 695014.(as available in the website).They sent me to another centre,who again directed me to the
1st time & last time visiting Apple Store @Westfarms in W.Htfd, CT. My USB cable for iPhone 5 has stopped working for no apparent reason. The store was very disorganized, service associates don't communicate with each other...literally, mass confusio
i'm tired of travling everytime to replace my iphone ,,,,,,, from Johor bahru-Melaka to Kuala Lumpur ,,,,, they replac my iphone when another one worst than the first one ,,,, and now i'm getting the tempetuer wornning every 20 times aday ,even when
I initially placed an order for BT broadband back at the beginnning of Feb 2015, placing the order online to take advantage of the offer including a discounted period, free BT Sports and a Sainsburys voucher (the offer expired the next day). After a
I'm from Singapore. I bought a N95 on 25 Sep. which unfortunately came with a faulty charger. I went to the Nokia Care Centre for replacement. The girl there told me no stosk available but would order one for me and call me in a week. Now 2 weeks gon
I have been a verizon customer since 2008, I have been happy with my service, but at times when I have an issue, I don't feel I have been helped or talk to anyone that can actually help me or do anything. More often than not its is a "wait it out ti
I have an InfoPath form with code. The code submits the form to SharePoint and to SQL DB through Web Service. The form has some workflow. When form is in a "New" state if submits to SharePoint and Database through custom web service. Works fine
I have been with Verizon I think for about 5 years now. At first I didn't mind paying the lil extra per month to have a good carrier. They used to have commercials with all the little men with red shirts on talking about the good service area I guess
I ordered a msi gs70 stealth pro on July 1st eta was July 10th. I happen to receive a text saying my order was canceled on the 6th so I called customer service. I spoke to a lady who kept attempting to convince me that I canceled my order. Refusing t
I just thought I would ressurect this post because yet again BT are proving that there customer service is **bleep**. Before I start my rant I apologise for the length of this post BT have a virtual monopoly in certain areas (and dont they know it) I
So I'm officially at my wits end and am now asking for help on the Internet (my phone internet mind you since the service sky are supposedly providing has been non functioning for hours now) The sky hub in my home has a habit of failing. As did the l
I can't access billing information. I received a message that a purchase did not go through but I was charged over a dollar anyway. Vi/Nokia people on the phone are clueless and "accidentally" hung up on me. Has anyone there used the Apple St
Ok, about a week ago my ipod mini started to show very obvious signs of hard drive failure. I now know this is very common with ipod minis. I took this ipod to the apple store in victoria gardens, and got an appoitment at the genius bar. I have never