Can't install or uninstall Desktop software and Roxio Media Manager has taken over

November 30 0
Advertisement
I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.
Advertisement
Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried

Desktop Software V5 with Media Manager = GARBAGE

Everything worked great until v 5 came out.  I downloaded and installed the application expecting some new features or some minor bug fixes.  All it did was create more.  Once I got done installing, I had to restart the PC...no big deal.  But when th

Can't install downloaded Blackberry Desktop software

I downloaded the latest version of the BB 8100 desktop software from the BB site to my computer. It unzips OK but when it starts to install it stops every time. Have exited every Windows program first.  Any ideas? Problem: Similar but not the same as

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us). I have tried the solution where you create a reset.cmd via notepad. Result was the same. Also, I tried a

Desktop Manager and Roxio Media Manager Soooo Slow

Desktop Manager and Roxio Media Manager are so slow. Why? Just getting them to open takes five minutes or more.I'm glad I found this thread. I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vi

Desktop Manager 5.0 and Roxio Media Manager hangup

Ok, I spent an hour researching posts on the forum, and not gettting anywhere. Here is the specifics: New Laptop with Windows XP-SP3 New Install of BB Desktop Manager 500_B28_Multilanguage I use Sync to update my address book via Ascii one way. Did t

Roxio Media Manager Install Problem

I get the following error message when I try to run Roxio Media Manager from the Desktop Software: "MediaManager9Module has stopped working correctly.  A problem has caused the program to stop working correctly.  Windows will close the program and no

BB Desktop / Roxio Media Manager Problems

Seriously, how does anyone use this software?  I'm using the latest 4.7 version.  Connecting my Storm up to my PC (Windows Vista), the overall response time is so slow that it is almost painful to watch.  Issues - 1. Checks for applications updates e

Roxio Media Manager - It keeps trying to install itself

Hi Everyone, Roxio Media Manager continuosly tries to install itself and it won't go away.  I tried to uninstall it but a window pops up that states Windows Installer is running.  I tried to force quit the installer and/or Roxio, but I don't see anyt

ROXIO MEDIA MANAGER - Desktop manager

Just got my Storm 9530! All is good except when installing Desktop Manager 4.7 the installation process stops when it tries to install Roxio Media Manger. near the end of the installation I get this window: Roxio Media Manager Error 1402 Could not Op

Roxio Media Manager keeps re-installing itself

The Roxio Media Manager on my PC keeps trying to reinstall itself.  In the past I would leave the Blackberry software CD in the drive and it would take care of it (removing the CD from the drive brought back the error).  I just updated to BB software

Roxio media manager in BB Desktop not recognizing/transfering to the device.

Roxio media manager in BB Desktop Device Manager not recognizing/transfering to the device. Read some threads. Managed a cumbersome workaround by using Roxio to take songs from CD and transfer to MP3 format. Then using Explorer to drop into media car

Error Message when trying to install the PC Desktop Software v6.1.0 B38 (Multilanguage)

Hello,  After downloading the software, I tried to open it and I received the following message:  "610_b038_multilanguage.exe is not a valid  Win32 application" What do I need to do?  How can I run this application?  Why is it not working in the

Desktop Software and Roxio

To Everyone at Blackberry I'd just like to thank you for causing me to spend almost 20 hours to date fixing all the problems with my PC (windows XP pro) that your awful sotware has caused. i really do NOT want to put this software back on my PC or an

Desktop Software Reports Incorrect Media Card Storage

As I posted a year ago, that time regarding my Torch, I am still having the same problem, albeit with my BB 9900: the Desktop software is not reporting an accurate free-space amount for my media card. This is after disconnecting my phone, reformattin

Vista slow when Roxio Media Manager installed

Hi guys, I have a Blacbkberry Bold and installed the desktop software with media manager straight out the box. It all works great only when vista is loading up it is incredibly slow.  My antivirus (Mcaffee) and internet connection status in the taskb

Install 4.6 w/ Roxio Media Manager - Failed - Installer keeps starting

Oh what a fun weekend, NOT. I installed the desktop 4.6 w/ roxio.  during install, the roxio portion failed unable to find the msi file.  tried again, failed again. Now, when windows starts, 2 Windows Installer windows popup up and say "preparing to

BB Desktop Mgr 4.3/4.2 - Roxio Media Manager 9 - Runtime Error abnormal program termination error

I click the Media Manager get the following error:, Runtime Error!, C:\...\MediaManager9.exe, abnormal program terminationHi Maax, 1) As far as the RIM support comments, have you called Rim and opened a ticket and asked for support?  Toll free #: 877

Error when installing update for desktop software

when i try to update my software i am getting the error message saying  Blackberry Destiop Software requires that Microsoft Visual C++ 2008 SP1 RAedistributable package is installed . Can some one please help me I'm having the exact same problem - I

How to download and install application via desktop software?

Hello everybody. I'd like to know how to download and then, install applications on my Bold 9700 using desktop manager (version 6.1). Can someone enlighten me about it please?The easiest way to install apps is to use either App World on your phone (a